Privacy Policy for The Mystic Perfumes

This Privacy Policy describes how The Mystic Perfumes ("the Site," "we," "us," or "our") collects, uses, and discloses your Personal Information when you visit, use our services, or make a purchase from [Your Shopify Store URL].

1. COLLECTION OF PERSONAL INFORMATION

We collect information about you when you interact with our Site. This information falls into two categories:

A. Device Information (Automatically Collected)

When you browse the Site, we automatically collect certain data about your device and interaction with the Site. This information helps us ensure security and optimize the user experience.

  • Examples: IP address, web browser type, time zone, cookies installed on your device, what pages you view, and referral sources (search terms or websites).

  • Methods of Collection: We use technologies such as:

    • Cookies: Small data files placed on your device to enhance security and user experience.

    • Log Files: Tracking service provider, IP address, and browser activity.

    • Web Beacons, Tags, and Pixels: Electronic files used to record information about how you browse the Site.

B. Order Information (Provided by You)

This information is collected when you make a purchase or attempt to make a purchase.

  • Examples: Full name, email address, billing and shipping address, contact number, and payment information (processed securely via Shopify's payment gateway).

Collectively, Device Information and Order Information constitute "Personal Information" in this policy.

2. USE OF PERSONAL INFORMATION

We use your Personal Information for the following primary purposes:

  • Order Fulfillment: To process your transactions, manage shipping, provide invoices, confirm orders, and facilitate Cash on Delivery (COD) services where applicable.

  • Communication: To contact you regarding your order status, policy changes, or customer service inquiries.

  • Security and Fraud Prevention: To screen orders for potential risk or fraud, protecting both your data and our business interests.

  • Marketing and Optimization: To improve the Site, analyze customer browsing habits, and send you promotional offers or product updates, strictly based on your consent and preferences.

3. SHARING AND DISCLOSURE

We share your Personal Information with trusted third parties to help us run our services, as described below:

  • Service Providers: We share data with platforms like Shopify (our e-commerce host) and payment processors to facilitate sales, as well as shipping and logistics companies to fulfill deliveries across Pakistan.

  • Analytics: We use tools like Google Analytics to understand how customers use the Site.

  • Legal Compliance: We may disclose your Personal Information if required to do so by Pakistani law or any court order, governmental request, or regulatory directive to protect our rights or the rights of others.

4. DATA SECURITY AND RETENTION

We are committed to protecting your data. We implement reasonable technical and organizational measures to safeguard the Personal Information we collect.

We retain your Order Information for our records for a minimum of five (5) years, or until you request its deletion, unless a longer retention period is required by law.

5. YOUR RIGHTS AND CONTACT INFORMATION

While Pakistan's data protection laws are evolving, we recognize and respect the following rights for all our customers:

  • Access: You have the right to request access to the Personal Information we hold about you.

  • Correction/Update: You have the right to request that we correct any inaccurate or incomplete data.

  • Opt-Out: You may opt-out of marketing communications at any time by following the unsubscribe link in the email or contacting us directly.

For all privacy-related inquiries, please contact us:

  • Email: themysticperfumes@gmail.com

  • Mailing Address (Pakistan): Office No 05,Plot No 1082-F,Block-C,MDR B-17 Islamabad

  • Phone (Customer Support): +923363777722

6. INTERNATIONAL CUSTOMERS

We operate our store on the global platform Shopify, and our data may be stored outside of Pakistan, including in Canada and the United States. For residents of jurisdictions like the European Union (GDPR) or California (CCPA), we make reasonable efforts to adhere to the requirements of those regulations regarding data access, deletion, and portability.

Please Note: This policy is subject to change. Any updates will be posted here.